How SendingBay software services are contracted online.
English version for information purposes. This is a translation of the Spanish original. In the event of any discrepancy between the two, the Spanish version shall prevail.
Last updated: 14 August 2026.
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that sendingbay.com is SendingBay's corporate website and that product applications are or will be hosted under sendingbay.net and its subdomains. Both environments are operated by SendingBay, S.L. (hereinafter, SENDINGBAY), incorporated on 03 March 2023, tax ID B44799815, entered in the Commercial Register of Valencia under Volume 11330, Book 8608, Page 68, Section 8, Sheet V-209573, with registered address at Wayco Cabanyal, C/ Mariano Cuber 17, Valencia 46011 (Spain).
Tel. +34 91 622 55 81
SENDINGBAY services are intended for companies, professionals, entities and organisations acting within their business or professional activity. No physical goods are sold through this website.
SENDINGBAY provides access to and licences for logistics software solutions, together with the associated services included in each product, plan or integration. SENDINGBAY provides technology: it does not transport goods, sell transport services, provide drivers, hold merchandise or manage the collection of its customers' sales.
Joining a waiting list, submitting a contact form or requesting a demonstration does not by itself constitute the contracting of a service.
Before contracting, customers can review the service's essential features and requirements, the price and applicable taxes, the billing period, duration or minimum term where applicable, renewal conditions and any additional services. This information is published on the product page, on the current prices page and in the applicable contracting terms, and can be reviewed before registration is confirmed.
Specific terms or a separate agreement, where applicable, shall prevail over this general information where they expressly govern a particular matter.
Contracting takes place through online registration on the product platform. The general process comprises the following steps:
Registration, acceptance of the terms and plan management take place within the relevant application hosted under sendingbay.net. The sendingbay.com website provides commercial and legal information but does not, by itself, constitute a contract.
Once contracting has been completed, the system sends confirmation of the contract and a copy of the accepted contract to the email address provided by the customer. It also records the version of the accepted terms and electronic evidence of acceptance.
The contract is concluded in Spanish. This English version is provided for information only and, in the event of a discrepancy, the Spanish version shall prevail.
Services are activated and provided digitally. There are therefore no delivery charges, physical shipments, delivery attempts or time limits for the receipt of goods. The access or go-live date depends on the product contracted and on completion of the technical, administrative and payment requirements.
Where the service requires configuration, migration, development, training or a specific integration, its scope and timing will be stated in the applicable proposal, order or document.
The price, payment method, taxes, billing frequency and any additional charge will be displayed or communicated before acceptance. Payment and recurring charges, where applicable, will be managed from the product platform under sendingbay.net using the enabled payment methods and providers. The financial institution or payment provider may subject the transaction to its own checks and authorisations.
If a due payment cannot be processed, SENDINGBAY may decline to activate the service or apply the measures set out in the contractual terms. Invoices will be issued using the details provided by the customer, who must keep them up to date.
As these are B2B services contracted within a business or professional activity, the statutory right of withdrawal for consumers does not generally apply. Cancellation, renewal, minimum term and refund conditions are those stated in the accepted contract, plan or proposal.
If, exceptionally, the contracting party legally qualifies as a consumer, SENDINGBAY will respect all mandatory rights granted by applicable law.
Contracting grants a right to access and use the software within the scope of the service contracted. It does not transfer ownership of the software, code, trade marks, designs, documentation or any other intellectual or industrial property rights of SENDINGBAY or its licensors.
Contractual communications will be made electronically, primarily through the email address provided by the customer, in-application notices or the channels established in the contract. Customers are responsible for keeping their contact details up to date.
For sales enquiries, support, complaints or claims, customers may use the channels published on the website or write to info@sendingbay.com. Formal contractual notices are governed by the applicable contracting terms.
These terms are governed by Spanish law. For disputes arising from a B2B relationship, the parties submit to the courts of the city of Valencia, unless a mandatory rule establishes another jurisdiction. Where consumer law applies, the legally applicable jurisdiction shall be respected.