SendingBay
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Client area
eCommDocument and manage your multi-carrier shipments.BestmileRoute optimization for your last mile.BuenaviaHome services · Coming soon.SaaSSoftware for carrier agencies that operate and invoice.About us
Client area
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Help centre

Help to keep you working

Check your questions, sign in to your client area or download the tools SendingBay currently uses.

SaaS downloads eCommerce area Remote assistance
Quick help

Start here

Most questions are solved without installing anything.

Write to support

If you need a person to look at your case, tell us what is happening and include screenshots or the shipment details.

soporte@sendingbay.com

Client area

Check and download your invoices and watch the SendingBay SaaS help videos.

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Applications

SendingBay SaaS

The application a transport agency uses to operate and invoice. The Windows version is installed on the office computer and the Android version is used for distribution.

SendingBay SaaS for Windows Desktop installer. It is the main office application. 23.1 MB · April 2026 SendingBay SaaS for Android Mobile application for distribution work. It is installed from an APK file, outside Google Play. 47.4 MB · January 2026

To sign in you need your account credentials. If you are not a SendingBay SaaS customer yet, talk to our team before downloading the applications.

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Integrations

Your online store connects through eComm

Connect your online stores and marketplaces to eComm to receive orders automatically and manage your shipments from a single place.

eComm Manage orders, shipments and integrations with your sales channels from the browser. Client access Go to eComm
You can access eComm through your carrier, as long as they are a SendingBay customer and give you the access and the credentials. And soon you will be able to sign up directly with SendingBay: ask us to let you know at launch. If you sign up with us, we will help you with the setup at soporte@sendingbay.com.
Amazon extension for Chrome Imports or sends Amazon orders into SendingBay's FACT system. Requires prior setup 1.03 MB · version 3.2
The Amazon extension needs prior setup by our support team. You can download it, but to use it you must write to soporte@sendingbay.com; we will give you the credentials needed to connect it to your carrier.
Support

Remote assistance

When a problem cannot be solved in writing, the support team may ask you to open a program so they can see your screen and walk you through it live. AnyViewer is our main tool; the others are alternatives.

AnyViewer Main remote control tool used by the SendingBay team. Recommended Official website AnyDesk Remote control alternative. Use it only if support asks you to. Official website Supremo Remote control alternative. Use it only if support asks you to. Official website
Only open a remote control tool while you are talking to the SendingBay team. The connection needs your authorisation and you can close it at any time.
Frequently asked questions

Common questions from the help centre

Right here on this page, in the applications block: there is a desktop installer for Windows and an APK for Android. Both are for customers who already have SendingBay SaaS; to sign in you need the credentials the team gives you when your account is created.
You can use eComm in two ways:
  1. Through your carrier. Only if they are a SendingBay customer and eComm is part of the service they provide you: in that case, they must send you the access and your credentials.
  2. Directly with SendingBay. Soon you will be able to sign up for eComm from our website: ask us to let you know at launch. If you need help with the setup, write to soporte@sendingbay.com.
It is a specific tool to import or send Amazon orders into SendingBay's FACT system. It needs prior setup by the support team and the credentials to connect it to your carrier.
SendingBay uses AnyViewer as its main remote assistance tool. AnyDesk and Supremo are kept as alternatives and should only be used if the support team asks for them. The connection requires you to open the program and authorise the access.
No. eComm and Bestmile run in the browser, with nothing to install. The downloads on this page are for SendingBay SaaS and for specific tools the support team may ask you for.

Can't find what you need?

Write to the support team and we will look at it with you.

Write to support Client area